You can easily secure an appointment with Chai Studios by clicking the "Book Now" button, which will direct you to our booking website.

Please note that bridal bookings cannot be made through Fresha. Instead, you must complete our Bridal Inquiry form beforehand, and these requests will be managed via email.

Chai Studios operates from a home-based studio situated in Auckland’s Torbay, North Shore.

Clients will receive the appointment address 1-2 days before their scheduled visit.

For groups of three or more, travel arrangements can be made. A travel fee will apply to these bookings, which covers transportation costs along with the time and effort involved in packing and setting up equipment and kit.

For any questions regarding domestic and international travel, please fill out this contact form.

Chai Studios recommends that you cleanse your face thoroughly before your appointment! A bit of gentle exfoliation the day prior can be helpful to remove any excess build up of dead skin. However, take it easy! We advise against trying any new or intense skin treatments unless they’re already part of your beauty routine.

To secure your appointment at Chai Studios, a non-refundable deposit of 20% of the total service cost is required at the time of booking. This confirms your appointment and ensures that the necessary time and resources are reserved exclusively for you.

By booking with Chai Studios, you agree to the following terms:

•  Deposit Requirement: A deposit of 20% of the total service cost is required at the time of booking to confirm your appointment. This deposit will be applied towards the total cost of your service.
•  Non-Refundable Deposit: The deposit is non-refundable. If you cancel or reschedule your appointment, the deposit will not be refunded, as it covers the time and preparation reserved for your session.
•  Rescheduling: If you need to reschedule your appointment, we ask that you provide at least 48 hours’ notice. The deposit will be applied to the new date,  but if the appointment is rescheduled less than 48 hours in advance, the deposit will be forfeited.
•  Cancellation: If you cancel your appointment without providing 48 hours’ notice, the deposit will not be refunded. No-shows will result in the forfeiture of the deposit.
•  Final Payment: The remaining balance of your service is due on the day of your appointment - no later.

By confirming your appointment, you acknowledge that you have read, understood and agreed to this non-refundable deposit policy. If you have any questions or concerns, please feel free to contact Chai Studios before booking. Please refer to our Terms & Conditions.

To ensure that all clients receive the best service and attention, we kindly ask that your arrive on time for your scheduled appointment. Please note the following:

•  Arrival Time: We request that clients arrive a few minutes before and/or at the scheduled time for their appointment. Should you anticipate being delayed or unable to arrive on time, please inform us as soon as possible.
•  Delayed Arrival: If your arrive after the scheduled time, your appointment may be shortened to accommodate other clients, and the full service fee will still apply. In cases of significant delay, we reserve the right to cancel and/or reschedule your appointment.
•  Late Fees: A late fee may be applied if you arrive after the scheduled start time, depending on the duration of the delay and the impact on Chai Studios schedule.

Please refer to our Terms & Conditions.

If you cancel your appointment without providing 48 hours’ notice, the deposit will not be refunded. No-shows will result in the forfeiture of the deposit.

Please refer to our Terms & Conditions.

Chai Studios allows makeup bookings up to 3 months in advance. For bridal bookings, we’re more flexible, so feel free to get in touch here and we’ll work with your timeline.

Yes, we specialise in makeup for all skin tones and types. Each service is customised to suit your unique features and preferences, ensuring you look and feel your best!

At Chai Studios, your health and safety are our top priority. To ensure the best and safest experience, we ask that all clients inform us of any known allergies or sensitives prior to their makeup appointment.

By confirming your appointment, you acknowledge that you have read and understood your responsibility in disclosing any relevant allergies. For more information, please see our Terms and Conditions. If you have any concerns or questions, please let us know prior to your appointment.

Yes! You're more than welcome to bring anything you know and love, like your favourite foundation or lipstick shade.

At Chai Studios, we are proud to highlight our work and the incredible transformations we achieve for our clients. To share these experiences with a broader audience, we enjoy capturing photographs and videos during our appointments, which may be utilised for promotional purposes.

Chai Studios respects your privacy, and you are welcome to decline any photos or recordings.

By proceeding with your appointment, you acknowledge that you have read, understood, and agreed to this policy. For more information, please see our Terms and Conditions. If you have any questions or concerns regarding this, please feel free to discuss them with Chai Studios before your appointment.

Please fill out our General Inquiries form and we will be in touch within 2-3 business days!